The program is offered in line with the evolution of the Business Process Outsourcing (BPO) business models and Industries in the world. In addition, Malaysia has been identified as the third best outsourcing destination after India and China by the global management consulting firms and researchers due to the unique combination of high people skills, favourable business environment and less cost.

The BPO training has been offered in the respective industries in terms of intensive training. But, this diploma program is an improved and full fledged academy program to meet the global job opportunities.

As the 20th century has been rapid progress in the field of Information Technology, the 21st century is said to belong to Business Process Outsourcing and Shared Services Outsourcing. It is a re-engineering of the business in the respective industries. The Business Process Outsourcing and Shared Services Outsourcing industries in Malaysia are expected to generate job opportunities for 300,000 professionals in the country by 2012.

Hence, Bostonweb College is playing a role in helping the country to achieve the aspiration by providing education and training in Business Process Outsourcing and Shared Services Outsourcing so as to fulfil the long term need for such skilled and knowledge workers.

The program is also designed and structured to enhance the social, cultural and ethical values of the students. This will promote the national development and international working culture.