A 6-week full time programme specifically designed for school leavers and fresh graduates, intending to enter the Customer Service Industry, specifically the Contact Centre and Business Process Outsourcing market.

Graduates from this programme will obtain the necessary knowledge, competencies and skills to begin their career as customer representatives and/or agents within the hospitality, Contact Centre and business outsourcing services. Graduates can easily progress to become supervisors and team leaders in the Contact Centre Industry.

Applicants from the Contact Centre support industries are also welcome; this may include people from education and training, recruitment and selection, HR development, and CRM software and hardware. Training professionals from the industry designed the programme so that it meets the needs of those wanting to develop their careers within the industry.

The programme is FREE            
- Job opportunities is guaranteed upon completion
- Graduates have the professional  international qualification

Successful trainees will attain industry-relevant professional certification upon   completing   and   passing   the   examinations   which   are   externally administrated by LCCI.    Bostonweb  Academy  is  privileged  to  be  the  first training centre in Malaysia to offer this innovative LCCI qualification.

- Available k-workers (fresh graduates, unemployed, in-between jobs or retrenched) Malaysian citizen
- Diploma/Degree holders Age between 21- 30
- Attend full time training (six weeks).